FIRECODE
Historical Performance
YTD - Month-over-Month - Year-over-Year
Back to Live Dashboard
YTD Work Orders
-
Loading...
YTD Calls
-
Loading...
YTD Emails Closed
-
Loading...
Avg WOs / Month
-
Loading...
WOs / Rep / Month
-
Loading...
YTD Volume Delta
-
Loading...
Team Size
-
Loading...
Monthly Work Order Trend
2024 2025 2026 Current UP/DOWN = YoY % vs same month prior year
Loading...
Productivity Trend - WOs per Rep per Month
Normalizes for team growth - same months as above
Loading...
Call Volume Trend
Inbound Outbound Source: 2025 MTD tracker (Jan 2025 onward)
Loading...
Email Activity
Assigned Completed Helpwise email assignment vs completion per month
Loading...
Conversion: WOs per Call
How many calls produce a WO
- latest
Email Completion Rate
Completed / Assigned
- latest
In-Call Hours per Active Rep
Avg hours on the phone per rep, per month
- latest
Month-over-Month - Last 6 Months - Team + Per Rep
Loading...
Rep
Loading...
Year-over-Year - 2026 vs 2025
Volume and productivity (WOs/rep) compared to same month prior year
Loading...
Productivity Heatmap - WOs per Rep per Month
Less More
Loading...