Firecode Customer Service

FIRECODE

Customer Service

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MTD Calls

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— today

MTD Work Orders

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Pending data

% to Goal

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Pending data

MTD Conversion

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Pending data

Team Time Off

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Pace Status

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Pending data

Rep Performance · Calls and Time Off MTD

Email and WO data arrives in later phases

Rep	Calls (In/Out) MTD	In Call Time	PTO Hours MTD
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Other Panels

Coming in later phases

Pace chart, department bars, and live ranking
arrive when Helpwise and FileMaker are connected.